Acala Software Customer Privacy Policy

Acala Software's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Acala Software anytime you interact with Acala Software, such as when you visit our website, when you purchase Acala Software products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Acala Software, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
  • When you interact with Acala Software, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Acala Software products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
  • We also collect information for market research purposes - such as your occupation and where you use your computer - to gain a better understanding of our customers and thus provide more valuable service.
  • We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Acala Software's products.

When we disclose your information

Acala Software takes your privacy very seriously. Acala Software does not sell or rent your contact information to other marketers.

Within the Acala Software Inc.

To help us provide superior service, your personal information may be shared with legal entities within the Acala Software Inc. globally who will take steps to safeguard it in accordance with Acala Software's privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Acala Software to make certain personal information about you available to companies that Acala Software has a strategic relationship with or that perform work for Acala Software to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Acala Software's policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Acala Software website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Kids

Acala Software recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Acala Software purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Acala Software and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, Acala Software's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Acala Software will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the Acala Software website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags - tiny graphic images - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in Hong Kong.

Our companywide commitment to your privacy

As we said, Acala Software takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Acala Software employees and strictly enforce privacy safeguards within the company.

Links

Acala Software's website has links to the sites of other companies. Acala Software is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Acala Software's Customer Privacy Policy or data processing, please contact us. We will respond to your inquiry within 10 days.

Acala Software may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Acala Software Inc.

Last updated August 25, 2009

© Acala Software Inc. All rights reserved.

 

Acala © 2002 - Acala Software Inc. All rights reserved. | About us | FAQ | Links