Frequently Asked Questions

For frequently asked question about every product, please check following FAQ item first!

Acala DivX to iPod - FAQS

Acala DVD Copy - FAQS

Acala DVD Ripper - FAQS

Acala Divx to PSP - FAQS

Acala DVD iPod Ripper- FAQS

Acala DVD PSP Ripper- FAQS

Acala Video Mp3 Ripper- FAQS

Acala DVD Auido Ripper- FAQS

Acala DVD to Pocket PC Movie - FAQS

Acala DVD Creator - FAQS

Acala DivX DVD Player Assist - FAQS

What is the system requirement?

Win95/98/NT/Me/2000/XP(win XP is recommended)
·500Mhz or better CPU
·64M or more RAM(64M is enough but 128m will be better more).

why I should register Acala Software?

You can use the trial version free, but trial version is limited function, and we need food for living, so we do need your support.

Is online order secure or any other guarantee about user's money?

Yes, it is 100% secure and fast.If you are not satisfied with our product, we promise your money refund in 30 days.

What happens after I send in the order?

Normally, you will receive your registration information within 72 hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us by email support@cutedvd.com We will be glad to help you.

Can not rip whole DVD movie from XXXXX.ifo,or occurs "Decoder not inited. Select IFO file first."why?

This problem is caused by the copy protection of your DVD disc. To unlock the DVD disc you can select "use aspi for DVD driver to access DVD driver" in the "setting -> input " dialog.

When I convert realmedia files, the application stop at some point sometimes, with the progress and preview screen not changed, how can I fix the problem?

This is because the realmedia splitter control is changed to old version. so follow the steps:
(1) go to the folder Acala Video converter installed, you could see RealMediaSplitter.ax file.
(2) doulbe click the RealMediaSplitter.ax file to register the control.
(3) if it show the "windows cannot open this file" dialog, select "Select the program from a list".
(4) in "Open with " dialog, click "browse" , select "C:\\windows\\system32\\regsvr32.exe" to open.
(5) Now you convert the rm files again , it should be OK.

When I convert WMV files , the conversion finished soon without any output file, how can I fix the problem ?

This is because you have not install the Windows Media Format Runtime Library for supporting WMV,ASF files. download it from here and install it.

I want to convert MOV files to other files , but it doesn't work . What can I do ?

You should firstly install QuickTime Player for support MOV,QT files.

What is AVI?

AVI stands for Audio Video Interleave. It is a special case of the RIFF (Resource Interchange File Format). AVI is defined by Microsoft. AVI is the most common format for audio/video data on the PC. AVI is an example of a de facto (by fact) standard.

What is Divx?

Digital Video Express (DivX) is a digital video compression format based on the MPEG-4 technology. DivX files can be downloaded over high-speed lines in a relatively short time without sacrificing the quality of the digital video. Often used on the Internet to exchange video files.Originally developed for DVD encoding (650 mb = 80-90 min. at 640x480, standard bitrate), DivX has become the internet video format of choice for high-quality productions.

What is VCD?
(from videohelp.com)

VCD stands for 'Video Compact Disc' and basically it is a CD that contains moving pictures and sound. If you're familiar with regular audio/music CDs, then you will know what a VCD looks like. A VCD has the capacity to hold up to 74/80 minutes on 650MB/700MB CDs respectively of full-motion video along with quality stereo sound. VCDs use a compression standard called MPEG to store the video and audio. A VCD can be played on almost all standalone DVD Players and of course on all computers with a DVD-ROM or CD-ROM drive with the help of a software based decoder / player. It is also possible to use menus and chapters, similiar to DVDs, on a VCD and also simple photo album/slide shows with background audio. The quality of a very good VCD is about the same as a VHS tape based movie but VCD is usually a bit more blurry.

Technical Info for VCD

PAL Video: 1150 kbit/sec MPEG-1 352 x 288 pixels 25 frames/second Audio: 44100 Hz 224 kbit/sec MPEG-1 Layer2 Extra: Menus and chapters Still pictures in 704x576,352x288
NTSC/NTSC Film Video: 1150 kbit/sec MPEG-1 352 x 240 pixels 29,97 frames/second 23,976 frames/second NTSC Film Audio: 44100 Hz 224 kbit/sec MPEG-1 Layer2 Extra: Menus and chapters Still pictures in 704x480,352x240

What is SVCD
(from videohelp.com)

SVCD stands for "Super VideoCD". A SVCD is very similiar to a VCD, it has the capacity to hold about 35-60 minutes on 74/80 min CDs of very good quality full-motion video along with up to 2 stereo audio tracks and also 4 selectable subtitles . A SVCD can be played on many standalone DVD Players and of course on all computers with a DVD-ROM or CD-ROM drive with the help of a software based decoder / player. It is also possible to use menus and chapters, similiar to DVDs, on a SVCD and also simple photo album/slide shows with background audio. The quality of a SVCD is much better than a VCD, especially much more sharpen picture than a VCD because of the higher resolution. But the quality depends how many minutes you choose to store on a CD, less minutes/CD generally means higher quality.

Technical Info for SVCD

What is ASF?

The Advanced Systems Format (ASF) is the file format used by Windows Media. Audio and/or Video content compressed with a wide variety of codecs can be stored in an ASF file and played back with the Windows Media Player (provided the appropriate codecs are installed), streamed with Windows Media Services or optionally packaged with Windows Media Rights Manager.

What is WMV?

WMV is a generic name of Microsoft's video encoding solutions and doesn't necessarily define the technology what it uses -- since version 7, WMV (Windows Media Video) Microsoft's proprietary compression format for motion video, Windows Media Video is used for both streaming and downloading content via the Internet.

What is WMA?

WMA (Windows Media Audio) Developed by Microsoft, Windows Media Audio is one of today's most popular 'Net audio formats. Though not as popular as MP3, WMA tends to outperform MP3 in the area of sound quality, particularly with files encoded at lower bitrates like 64 or 96 Kbps. This performance advantage makes it handy for applications like portable digital audio players, where total play time is limited by a finite amount of internal memory. The Windows Media Audio format features built-in copy protection abilities, unlike MP3. Windows® XP, Microsoft's current flagship operating system software, contains native support for WMA encoding, enabling users to create their own WMA music files.

What is MPEG?

MPEG (pronounced M-peg), which stands for Moving Picture Experts Group, is the name of family of standards used for coding audio-visual information (e.g., movies, video, music) in a digital compressed format. The major advantage of MPEG compared to other video and audio coding formats is that MPEG files are much smaller for the same quality. This is because MPEG uses very sophisticated compression techniques. Current standards that exist include, MPEG-1, MPEG-2, MPEG-3, and MPEG4. MPEG-1 is a standard for CD-ROM video and audio.MPEG-2 is a standard for full-screen, broadcast quality video.MPEG-4 is a standard for video telephony.

what is MOV/QT?

a file format for Quicktime movies and animations, developed by Apple Computer Co. it can actually be used to store both movies and sounds. A file with this extension could thus be either an audio file or a movie file. Both types are supported by many different platforms. Note though that there are several different versions of QuickTime files in use, and not all players will play all versions.

what is RM?

RM (RealMedia) is a digital sound and video file format that is the registered trademark of RealNetworks. This format is typically used to stream media through the net. It can be played with the RealOne player or with other media players using the Real Alternative codec. RealMedia (comprised of RealVideo, RealAudio, and other file formats created by Real) use compression algorithms for eliminating data.

what is RMVB?

Rmvb is an abbreviation for Real Media variable bitrate. It is a type of video file, playable with RealPlayer from RealNetworks.

What is IFO file ?

IFO file is a DVD information file that store information about Chapters, Subtitles and Audio Tracks.

What is MP3 ?

MPEG Layer 3. An new standard for audio compression. It is capable of 10:1 compression with no noticeable loss in quality. MP3s have become a popular way to distribute CD quality music on the Internet.

If you need a specific support, please support@cutedvd.com contact us ,It's our pleasure to help you